Ballina Byron Gateway Airport has compiled a list of the most frequently asked questions, the answers to which you may find to be of assistance:
Q: Who do I contact for Lost Property?
A: For items left in the terminal: contact MSS Security on 0401 776 230. For items left on the aircraft or missing luggage, please see below.
Q. I’ve lost an item on the aircraft I flew on or my luggage is missing. Who do I contact?
A. If you have left something on the aircraft you travelled on, please contact the airline you were travelling with directly.
If you have lost or misplaced luggage, luggage left on the baggage carousel, or damaged luggage, please contact your airline directly:
Jetstar 13 15 38 or 1800 687 374 www.jetstar.com
Virgin Australia 13 67 89 or Lost Baggage Services at www.virginaustralia.com
Rex Airlines 13 17 13 www.rex.com.au
FlyPelican 02 4965 0111 www.flypelican.com.au
Q: Can you tell me how much it will cost to park for a certain number of days?
A: Please visit our Car Parking Fees page for details of applicable charges.
Q: Does the Airport provide long term car parking?
A: The long stay car park is locked between the hours of 9.00pm and 5am with security patrols throughout the night.
Q: Do we need to book the car park?
A: No booking is required for the car park.
Q: How do I get to the long term car park?
A: Please see our Car Park Plan for location.
Q What are the opening hours of the terminal?
A Ballina Byron Gateway Airport terminal is open from 5am to 9pm daily (except from 6pm to 7.30pm).
Q: Are lockers provided in the terminal?
A: No. For security reasons the Airport cannot be responsible for passenger belongings.
Q: Who do I contact for bus transfers?
A: Steve’s Tours 0414 660 031
GoByron 02 6620 9200
Byron Easy Bus 02 6685 7447
Silver Fern Hire Cars 0487 501 751
Yamba Tours Airport Shuttle 0428 055 479
Q: How do I obtain the use of a wheel chair?
A: Please contact your airline directly.
Q: What items are prohibited as carry-on luggage on aircraft?
A: There are now increased limitations on the items that are allowed for carriage in the cabin of all aircraft. All knives or cutting implements such as nail scissors and pocket knives or sharp pointed objects are prohibited as carry-on luggage.
Blunt ended or round ended scissors with blades less than 6cm long are not prohibited.
For more information go to: travelsecure
Q: What security screening process do I have to go through at the airport?
A. All passengers departing from Ballina Byron Gateway Airport are required to pass through a stringent security screening process to ensure the safety and efficiency of airport and airline operations. Click here for more information on the steps involved in the screening process at Ballina Byron Gateway Airport.
Q: What are the restrictions for medicines?
A. Prescription medication is exempt from the new restrictions, however a letter from your practitioner will need to be presented with the medicine. It is also advisable to notify your airline prior to departure.
Non-Prescription medicines are also exempt, however only the amount required for the duration of your flight should be carried with you in your hand luggage.
Medical items such as sprays, insulin, contact lens solution and cough syrups are also exempt, however every effort should be taken to comply to assist with ease of passage.
Q: What time should I check-in before my flight departs?
A: Please check with the airline you are travelling with for more specific check-in requirements as check-in times vary between the airlines.
Q: How much can my luggage weigh?
A. For information on check-in baggage allowances, please contact the airline you are flying with direct as each airline has their own baggage allowances.
Q. Is there internet access available at Ballina Byron Gateway Airport?
A. Yes, free Wi-Fi is available for your convenience.
Q: Where and how do I pay parking infringements?
A: Parking Infringement Notices can be paid at Australia Post via BPAY, online at www.sdro.nsw.gov.au or by telephone 1300 130 112 (Mastercard or Visa).
Q: How much are the landing fee charges?
A: Please refer to our Conditions of use Document and page 6 of Council Fees and Charges 2016/17.
Q: How do I arrange Aircraft parking?
A: Please refer to information on Itinerant Aircraft Parking.
Q: What is the street address of the Airport so I can find it by GPS?
A: 210 Southern Cross Drive Ballina NSW 2478.
Q: How do I get a job with the airport?
A: Please visit the Ballina Shire Council Employment page for details of available Management/Operational positions. For ground handling positions with the airlines, please see Oceania Aviation and Aus Flight Handling. For security positions, please see MSS Security.
Q: How do I advertise my business within the terminal?
A: For any internal advertising enquiries please contact:
Interspace Airport Advertising
1800 072 430