Ballina Byron Gateway Airport aims to provide an enjoyable airport experience by providing quality services and facilities within the terminal.
The café has a great range of food and beverages to suit any traveller including freshly made sandwiches, burgers and coffee with daily newspapers and popular magazines available.
Automatic Teller Machines
There are two ATM’s located adjacent to the café within the terminal.
Baggage trolleys are available free of charge in the car park adjacent to the terminal.
Free Wi-Fi is available throughout the terminal for your convenience.
A visitor information desk is located in the arrivals area of the terminal for passenger assistance or queries relating to your stay in the Northern Rivers.
Public Amenities and Parents Room
Public Toilets are located in the hallway adjacent to the Departure Lounge and within the Departure Lounge. Parent’s room is located adjacent to the Departure Lounge and is equipped with a baby change station, a nappy disposal unit and seating for use whilst feeding.
A payphone is located adjacent to the Departure Lounge and accepts phone cards and coins.
Special Needs Facilities
Accessible parking for mobility impaired persons is available in the short and long term car parks (but not in the secured car park). The spaces have been located to ensure easy access to the terminal building.
If the passenger assistance, forward planning will help. For example some airlines are happy to provide assistance such as wheelchairs and baggage collection if this is pre-arranged. Alternatively it may be advisable that an additional person accompany you to assist the passenger while you remain with the vehicle.
Disabled toilet facilities are located adjacent to the Departure Lounge within the terminal.
Please refer to the Special Assistance brochure for more information. Download Here
Visitor Information Desk
A visitor information desk is located in the arrivals area near the exit doors. The friendly staff are there to help and will provide assistance with any queries you may have in relation to your Northern Rivers visit.
For further information on places to stay and things to do, please visit
For any items lost or found within the Ballina Byron Gateway Airport terminal precinct, please contact MSS Security on 0401 776 230.
For assistance with lost or misplaced luggage, luggage left on the baggage carousel or damaged luggage, please contact your airline directly: Jetstar 131 538, Virgin Australia 13 67 89, Rex 13 17 13, FlyPelican 4965 0111
For items lost in taxis or limousines on the way to or from the airport please contact Ballina Taxis directly on (02) 6686 9999 or 1800 992 066.
No Smoking Area
Smoking is not permitted inside the terminal or under the front awning structure.