COVID-19 travel information and guidelines > Learn more
Most domestic airlines require you to be at check-in at least 45-60mins prior to departure. Please check with the airline you are travelling with for more specific check-in requirements as check-in times vary between the airlines.
For information on check-in baggage allowances, please contact the airline you are flying with direct as each airline has its own baggage allowances. Airlines often include this information on your itinerary and on their website.
Carry on baggage
Some items are classified as prohibited items, weapons and dangerous goods that cannot be carried on board an aircraft. For more information, please visit the Federal Government's Department of Home Affairs.
There is free Wi-Fi available for your convenience inside the terminal.
We want our passengers and visitors to enjoy their journey through our airport. Our Ballina Byron Gateway Airport team and airline partners are here to ensure all our passengers with specific accessibility needs travel through our airport with ease and comfort.
In the terminal
Departures and arrivals are located on the ground floor, so our passengers and visitors with a disability can move through the terminal with ease.
If you require specific assistance whilst inside the terminal, such as a wheelchair, you can prearrange this with your airline. Your airline can also help with reserving tickets, baggage handling and other needs you may have during transit.
Please contact your airline directly. For anything else please see contact the Airport.
There are no ATMs available at Ballina Byron Gateway Airport.
Public toilets, disabled toilets and a parents room are located in the arrivals and departure lounge of the airport.
Lost items in the terminal
For items left in the terminal contact MSS Security on 0401 776 230 or complete the form below.
Lost items on an aircraft
If you have left something on the aircraft you travelled on, please contact the airline you were travelling with directly.
If you have lost or misplaced luggage, luggage left on the baggage carousel, or damaged luggage, please contact your airline directly:
There are no storage lockers at Ballina Byron Gateway Airport.
Our long stay car parking area is temporarily closed while we install new shade and solar panel structures. Meanwhile, please use the short stay parking area, ask a friend to drop you off or book a local transfer.
"Carry On belongs in the overhead compartment, not the departure lounge".
Passengers are reminded to be respectful to fellow travellers and to airport and airline staff.