Accessibility and Assistance

We want our passengers and visitors to enjoy their journey through the airport. Our Ballina Byron Gateway Airport team and airline partners are here to ensure passengers with accessibility needs travel through the terminal with comfort and ease.

• In the terminal – arrivals and departures are located on the ground floor, ensuring smooth access for passengers with mobility needs.
• In transit support – if you require assistance inside the terminal, such as a wheelchair or mobility support, you can pre arrange this directly with your airline. Airlines can also assist with ticketing, baggage handling and other travel needs.
• Hidden disabilities – some passengers may find travel overwhelming, especially those with hidden disabilities such as autism, dementia or anxiety. Wearing a sunflower lanyard signals to our staff that you may need additional support. Our team is trained to recognise the lanyard and provide assistance where possible. This does not fast track security screening. Please also ensure your airline is aware of any assistance requirements before you travel.