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Passenger Pick Up and Drop Off

The airport has dedicated areas for passenger pick-ups and drop-offs directly in front of the terminal.

Attended vehicles are able to remain in the pick-up/drop-off area for up to two minutes while unloading passengers. Any vehicle left unattended will be subject to an immediate fine.

You may collect passengers already waiting for you at the front of the terminal building but only if all passengers are kerbside and ready to depart with all their baggage. Parking is not permitted kerbside at any time.

Relay Travel Essentials Store

Open 7 days a week for all departing flights.

The Relay Travel Essential Store is a leader in travel essentials offering a wide range of products from press, magazines and books, food and beverages, souvenirs, electronics, travel accessories and care products.

Grab a best seller for your in-flight reading.

The Beach Grill & SALTBAR

Located through screening in the departure lounge at the Ballina Byron Airport, The Beach Grill Cafe & Kitchen and The SALTBAR are open 7 days a week for all departing flights.

 

With a focus on providing fresh food and friendly service, our team are here to welcome you right up until you step onto your flight. Order from our menu and your meal will be freshly made to order, or grab a quick bite to eat from our cake display providing a wide range of options to suit all tastes and dietary requirements.

For more information, and opening hours visit beachgrillandsaltbar.com.au or call 02 6686 6102.

Did you know?

Here’s a travel secret worth knowing—you can visit Ballina Byron Gateway Airport even without flying. Just head through security and unwind with a drink or a meal in the terminal.

Accessibility and Assistance

We want our passengers and visitors to enjoy their journey through the airport. Our Ballina Byron Gateway Airport team and airline partners are here to ensure passengers with accessibility needs travel through the terminal with comfort and ease.

  • In the terminal – arrivals and departures are located on the ground floor, ensuring smooth access for passengers with mobility needs.
  • In transit support – if you require assistance inside the terminal, such as a wheelchair or mobility support, you can pre arrange this directly with your airline. Airlines can also assist with ticketing, baggage handling and other travel needs.
  • Hidden disabilities – some passengers may find travel overwhelming, especially those with hidden disabilities such as autism, dementia or anxiety. Wearing a sunflower lanyard signals to our staff that you may need additional support. Our team is trained to recognise the lanyard and provide assistance where possible. This does not fast track security screening. Please also ensure your airline is aware of any assistance requirements before you travel.