FAQs
FLIGHTS AND AIRLINES
Which airlines operate out of BBGA
Ballina Byron Gateway Airport is serviced by Jetstar Qantas and Virgin Australia.
What are the direct destinations from Ballina
Direct flights operate to Sydney and Melbourne. Travellers can continue on to other domestic and international destinations from there. If your onward flight is within the same airline network your baggage can be checked through to your final destination but please confirm this directly with your airline partner.
How early should I arrive for my flight
Most domestic airlines recommend arriving 45 to 60 minutes before departure but please allow 90 minutes if possible during busy travel periods. Please check with your airline as times vary.
How can I check the status of my flight
Live arrivals and departures are available on the airport website. Travellers can also receive updates through their airline app and booking notifications.
BAGGAGE AND SECURITY
What are the carry on and checked baggage limits
Each airline sets its own baggage allowances. Travellers should check their booking confirmation or the airline website for exact limits.
What items are restricted or cannot go through security
Some items are prohibited including weapons dangerous goods and certain liquids and aerosols. Full details are available through the Department of Home Affairs.
Can I take baby food formula or medication through screening
Yes. These items are allowed but may be subject to security screening.
PARKING
Do I need to pre book airport parking
Pre booking is required for Reserved Parking. General Parking and Undercover Parking do not require pre booking.
What happens if I stay longer than planned
Any additional time will be charged at the standard rate when you exit.
Where are the parking areas and how far are they from the terminal
All parking options are a short walk from the terminal with clear signage to guide you.
Are there busy parking periods I should be aware of
Parking can be busier during school holidays long weekends and peak travel seasons. Travellers who prefer a guaranteed space are encouraged to book Reserved Parking in advance.
TRANSPORT
Are taxis rideshare and shuttle services available
Yes. Taxis rideshare pick ups and shuttle services operate daily and are located outside the terminal.
Where is the pick up and drop off zone and what is the time limit
The pick up and drop off zone is directly in front of the terminal and is for immediate loading and unloading only. Drivers must stay with their vehicles. A short time limit applies to keep traffic moving.
How far is the airport from Ballina and Byron Bay
Ballina CBD is around five minutes from the terminal and Byron Bay is under thirty minutes depending on traffic.
TERMINAL AND FACILITIES
What food drink and retail options are available
A locally owned cafe and bar operates in the departures area of the terminal along with a travel essentials store for last minute items.
Is there free wifi and device charging
Yes. Free wifi is available in the terminal and charging points are located in seating areas.
Is there a water refill station
Yes. Travellers can refill water bottles in the terminal.
FAMILIES AND CHILDREN
Are there parents rooms or baby change facilities
Yes. A parents room and baby change facilities are located in both the arrivals and departures areas.
Can I bring a pram through security
Yes. Prams can be taken through security. Screening staff are available to assist.
Are there family friendly food options
The cafe offers a range of options suitable for children.
ACCESSIBILITY
How do I arrange mobility or wheelchair assistance
Travellers should contact their airline before travelling to arrange mobility assistance including wheelchairs and support during check in.
Is the terminal accessible
Yes. The terminal is on one level allowing easy access for passengers with mobility needs.
Do staff recognise sunflower lanyards for hidden disabilities
Yes. Sunflower lanyards indicate a hidden disability and staff are trained to provide additional support. This does not fast track security screening.
LOST PROPERTY
Who do I contact for items left on the aircraft
Please contact your airline directly as per contact details below.
What if my luggage is delayed missing or damaged
Please contact your airline directly:
Jetstar : phone 13 15 38 or visit website.
Virgin Australia : phone 1300 170 911 or visit website.
Qantas : phone 1300 306 980 or visit website.
Who do I contact for items left in the terminal
Contact MSS Security on 0401 776 230 or complete the online lost property form.
STORAGE LOCKERS
Are storage lockers available at the airport
No. There are no storage lockers at Ballina Byron Gateway Airport.