Parking FAQs
Do you have disabled access?
Accessible parking for mobility-impaired persons is available in the General and Premium Parking areas. The spaces have been located to ensure easy access to pathways leading to the terminal building.
Vehicles displaying current disability permits will not be charged for parking at the airport. At the exit boomgate, the customer provides their disability permit number to the intercom operator to exit the car park. You can also call the Duty Facilities Officer on 0429 371 423.
What should I do if I have lost my ticket?
If you are unable to locate the parking ticket you received when entering the car park it’s not required. You can simply enter your number plate into the pay station, you will then be advised on the amount due. If you require assistance, you can call the Duty Facilities Officer on 0429 371 423.
If you are already at a boom gate ready to exit, the screen will advise you what to pay, swipe your credit card and the boom gate will open.
How does it work for rental cars?
Cars rented from business operators at Ballina Byron Gateway Airport can drive straight into/out of the rental car park (not the General or Premium carpark), the boom gate licence plate recognition will recognise the vehicle is a rental car and no payment will be required.
What should I do if my credit card or paywave is not working?
We suggest you follow these steps:
- Hold card in front of paywave reader for longer period (until reader advises “processing”, leave card in credit card insert slot (emv) until reader says ”processing”
- Ensure credit card magnetic stripe inserted on correct side (driver to check insertion image on reader)
- Insufficient funds or card has been cancelled – try another card
- Banking network is down – try a card from a different bank
- Pay by cash or use the ATM located within the terminal to withdraw cash.
What do I do if I wasn’t given a receipt?
All card payments automatically receive a ticket receipt, cash payments require you to press the receipt button at the top of the screen within 60 seconds of payment. If you do not receive a receipt a replacement can be sent out to you, please contact the airport and provide entry/exit date and time along with the amount paid, your number plate, name and address.
What are your parking height and length restrictions
The maximum vehicle height that can park in the premium parking area is 2.4 metres. There is no height restriction in the general parking area. There are long-berth car parking bays located in the general parking area towards the rental car hire area. These accommodate vehicles up to 6.5 metres in length.
How does it work for Motorbikes?
Motorbikes are required to use the entry and exit boomgates. Our parking inspectors use number plate recognition technology to identify cars or motorbikes that have not been registered on entry.